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When i start downloading MacOS Sierra then app store show me that. I had right now OS X EI Capitan and MacBook Pro early 2011.can someone help me to fix it

MacBook Pro 13", OS X 10.11

Posted on Jun 1, 2019 12:14 AM

Top-ranking reply

Dan537

Level 1

4 points

Posted on Jun 13, 2019 4:06 PM

Had this problem as well once I was deep into the process and could not log into the App Store.

Here is what worked:

On another Mac computer I own I logged out, then into the App Store.
On the Mac I was having this issue with I went into Internet Recovery (power on or restart and hold Command-Option-R immediately when you hear the startup chime). Keep holding until your see the Starting Internet Recovery globe icon. You should then get prompted to join a Wi-Fi network if you are not on wired Ethernet. Once joined, you should see a progress bar, then the OS X Utilities screen, where you can choose Reinstall OS X. It can take quite a while for this to appear, since it is loading from Apple's servers over the Internet.
This time the AMD-Action:downloadProduct:SP message did not show up and everything proceeded normally.

Hope this works for folks.

Got this from Cory Cooper posting on Mac-help.com - Many thanks Cory!!!

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23 replies

Jun 24, 2019 2:02 AM in response to rohitraodetmold

I have this problem too. And loggin out and back in on another Mac is not helping. I still get the same error message. So my iMac is essentialla bricked at the moment? Any tips are greatly appreciated. @Apple?

Jun 27, 2019 7:51 AM in response to Dan537

I am having the same problem and unable to reinstall Sierra. I have an iMac that I have replaced with a new machine and I want to return the old one to Apple. I have successfully erased the hard drive and the instructions on what to do before returning the machine are to reinstall the OS. I have restarted the machine in Internet Recovery mode, connected to my network using WiFi, but when I try to select Reinstall OS X, it presents the license agreement, asks me to select the HD for the reinstallation, and then presents the error "AMD-Action:downloadProduct:SP". Choosing Cancel returns "The App Store recovery purchase failed". Choosing Retry just returns the AMD error again.

I don't really need this reinstall to work, I just want to return the machine to Apple so they can recycle parts. Since my drive was successfully erased, does it matter if I don't reinstall the OS?

Jun 1, 2019 2:44 PM in response to Eric Root

No when i clicking on cancel it don’t download anything. I have tried rest of both options safe mode and another admin but worked nothing! What i can do anything else?

Jun 8, 2019 1:30 AM in response to rohitraodetmold

I have the same problem. Can you help me the link or step by step to fix this?

Jun 11, 2019 9:10 PM in response to Eric Root

I erased my HDD and now can’t reinstall Mac OS. I am sure it’s checking iTunes but I have nowhere to authenticate. Can someone help?

Jun 16, 2019 8:51 AM in response to Dan537

I have this proplem in macOS utilities

mlammon

Level 1

4 points

Jun 18, 2019 8:36 AM in response to DocKillon

This is helpful. I had to change in the App Store from Required -> Required after 15 minutes and then I no longer got the error

DaxDavid

Level 1

4 points

Jun 19, 2019 10:32 PM in response to Dan537

Ok Did that, got the globe but no PROMPT for WIFI Access....:(

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