Old iPad keeps asking for password to Apple ID that doesn’t exist

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Old iPad keeps asking for password to Apple ID that doesn’t exist

I had an iPad years ago that I left in a cupboard when I stopped using it. Today I remembered it and thought about selling it so I got it out and went to reset it. This was met with the request to enter my password for my old Apple ID. This is impossible because:

• That Apple ID no longer exists as the email was changed

• The email also doesn’t exist as it was an old company email

Therefore I cannot reset my password as the email isn’t linked to an account and have no way to reset my iPad

The Model is an iPad Mini Wi-fi (A1432) and running on 9.3.5 (the most up to date software available on the model)

iPad mini Wi-Fi

Posted on Jun 2, 2019 1:50 PM

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Answer 1

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Doctordoom55 Author

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Jun 3, 2019 10:02 AM in response to Doctordoom55

I have figured this out thanks to a helpful Redditor on r/applehelp

What you need to do is follow the steps on this site (https://toolbox.iskysoft.com/fix-iphone/restore-iphone-from-recovery-mode.html?utm_source=share&utm_medium=ios_app) and when iTunes asks for the Apple ID enter the ID for what you changed the account email to.

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Answer 2

Jun 2, 2019 1:53 PM in response to Doctordoom55

Whether the actual email exists anymore doesn't really matter. It was the Apple ID you used to set up the device. Enter it and the password and you should be able to get back in the device.

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Answer 3

Doctordoom55 Author

Level 1

8 points

Jun 2, 2019 11:17 PM in response to lobsterghost1

I have entered the password but it didn’t work, then I tried to reset my password using iForgot which is when it treated it like it was non-existent

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Old iPad keeps asking for password to Apple ID that doesn’t exist

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