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User profile for user: joselinb
joselinb Author
User level: Level 1
8 points

All of my browsers are slow and youtube won't load

I have a MacBook pro (with MacOS Mojave) and lately safari has taken so long to load and not even youtube videos will load (it looks like the picture below). I've already installed malwarebytes and ran a scan, disabled extensions, reset the NVRAM, and re-installed mac os AND my browsing results still load so slowly and youtube won't load any videos. I doubt it's my internet connection because all of my other devices connected to the wifi work just fine. I've also tried it in private windows and youtube still doesn't load and browsing results are still slow. I can still watch other videos like on twitter and instagram, and those load perfectly fine. Please help.

MacBook Pro 13", macOS 10.14

Posted on Jun 3, 2019 3:57 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,567 points

Posted on Jun 3, 2019 6:57 PM

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information

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5 replies
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,567 points

Jun 3, 2019 6:57 PM in response to joselinb

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information

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User profile for user: joselinb
joselinb Author
User level: Level 1
8 points

Jun 3, 2019 7:42 PM in response to Eric Root

Being on another admin account didn't help, but on Safe Mode the problem was no longer there. The following is the EtreCheck report (posted in parts because of character limit).


EtreCheck version: 5.2 (5029)

Report generated: 2019-06-03 21:32:42

Download EtreCheck from https://etrecheck.com

Runtime: 3:05

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled


Problem: Computer is too slow

Description: 

All my browsers are slow when loading results and youtube wont load an

y videos, but I can still watch videos from other sites like Twitter a

nd Instagram.


Major Issues:

    Anything that appears on this list needs immediate attention. 


    No Time Machine backup - Time Machine backup not found.

    Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.


Minor Issues:

    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 


    Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware.

    High battery cycle count - Your battery may be losing capacity.

    Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.

    Limited drive access - More information may be available with Full Drive Access.


Hardware Information:

    MacBook Pro (Retina, 13-inch, Early 2015)

    MacBook Pro Model: MacBookPro12,1

    1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core

    8 GB RAM - Not upgradeable

        BANK 0/DIMM0 - 4 GB DDR3 1867 ok

        BANK 1/DIMM0 - 4 GB DDR3 1867 ok

    Battery: Health = Normal - Cycle count = 778


Video Information:

    Intel Iris Graphics 6100 - VRAM: 1536 MB

        Color LCD 2560 x 1600


Drives:

    disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)

    Internal PCI 5.0 GT/s x4 Serial ATA

        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk0s2 [APFS Container] 121.12 GB

            disk1 [APFS Virtual drive] 121.12 GB (Shared by 4 volumes)

                disk1s1 - Macintosh HD (APFS) (Shared - 86.84 GB used)

                disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)

                disk1s3 - Recovery (APFS) [Recovery] (Shared)

                disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)


Mounted Volumes:

    disk1s1 - Macintosh HD 121.12 GB (32.53 GB free)

        APFS

        Mount point: /

        Encrypted


    disk1s4 - VM [APFS VM] (Shared - 1.07 GB used)

        APFS

        Mount point: /private/var/vm


Network:

    Interface en5: iPad

    Interface en4: iPhone

    Interface en0: Wi-Fi

        802.11 a/b/g/n/ac

    Interface en3: Bluetooth PAN

    Interface bridge0: Thunderbolt Bridge


System Software:

    macOS Mojave 10.14.5 (18F132) 

    Time since boot: Less than an hour


Configuration Profiles:

    This computer has configuration profiles installed.


Notifications:

    Notifications not available without Full Drive Access.


Security:

    Gatekeeper: Enabled

    System Integrity Protection: Enabled


    Antivirus apps: MalwareBytes


Unsigned Files:

    Launchd: /Library/LaunchDaemons/local.srcsrv.job.plist

        Executable: /usr/local/srcsrv/Titanium.Web.Proxy.Examples.Basic.Standard

        Details: Domain name invalid - possibly adware


    Launchd: ~/Library/LaunchAgents/com.plug.updater.Agent.plist

        Executable: ~/Library/Application Support/PlugUpdater/plugupdater

        Details: Restrictive config permissions - possibly adware


32-bit Applications:

    None


Kernel Extensions:

    /Library/Application Support/Malwarebytes/MBAM/Kext

        MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.8 - SDK 10.14)



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User profile for user: joselinb
joselinb Author
User level: Level 1
8 points

Jun 3, 2019 7:43 PM in response to joselinb

System Launch Agents:

    [Not Loaded] 16 Apple tasks

    [Loaded] 181 Apple tasks

    [Running] 104 Apple tasks


System Launch Daemons:

    [Not Loaded] 36 Apple tasks

    [Loaded] 192 Apple tasks

    [Running] 108 Apple tasks


Launch Agents:

    [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-10-25)

    [Running] com.adobe.AdobeCreativeCloud.plist (? faec172d - installed 2016-10-25)

    [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-05-14)

    [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-14)

    [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-07)

    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-07)

    [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-05-10)


Launch Daemons:

    [Running] com.adobe.adobeupdatedaemon.plist (? f00845ea - installed 2016-10-25)

    [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-05-14)

    [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-04-29)

    [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-05-04)

    [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-05-07)

    [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-05-31)

    [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-05-10)

    [Running] local.srcsrv.job.plist (? 7bd1a6a6 - installed 2019-03-01)


User Launch Agents:

    [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2019-06-03)

    [Running] com.hp.productresearch.plist (HP Inc. - installed 2019-06-03)

    [Loaded] com.plug.updater.Agent.plist (? 0 - installed 2019-05-29)


User Login Items:

    Google Chrome.app (Google, Inc. - installed 2019-05-20)

        (Application - /Applications/Google Chrome.app)


Internet Plug-ins:

    googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11)

    FlashPlayer-10.6: 32.0.0.192 (Adobe Systems, Inc. - installed 2019-05-30)

    Flash Player: 32.0.0.192 (Adobe Systems, Inc. - installed 2019-05-30)

    o1dbrowserplugin: 5.41.3.0 (? - installed 2017-06-19)

    AdobeAAMDetect: 3.0.0.0 (? - installed 2016-10-25)


Audio Plug-ins:

    AirPlay: 2.0 (Apple - installed 2019-05-04)

    ScreenflickLoopback: 1.0 (Seth Willits - installed 2018-08-16)

    BridgeAudioSP: 5.46 (Apple - installed 2019-05-04)

    iSightAudio: 7.7.3 (Apple - installed 2019-05-04)

    AppleAVBAudio: 740.1 (Apple - installed 2019-05-04)

    BluetoothAudioPlugIn: 6.0.12 (Apple - installed 2019-05-04)

    AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-04)


Safari Extensions:

    TabGuides - App Store (installed 2019-05-29)


3rd Party Preference Panes:

    Flash Player (installed 2019-04-29)


Time Machine:

    Time Machine Not Configured!


Performance:

    System Load: 3.45 (1 min ago) 4.64 (5 min ago) 2.43 (15 min ago)

    Nominal I/O speed: 21.37 MB/s

    File system: 81.43 seconds

    Write speed: 553 MB/s

    Read speed: 1069 MB/s


CPU Usage Snapshot:

    Type Overall

    System 12 %

    User 16 %

    Idle 72 %


Top Processes Snapshot by CPU:

    Process (count) CPU (Source - Location)

    Other processes 94.18 % (?)

    EtreCheck 4.31 % (App Store)

    com.apple.SpeechRecognitionCore.speechrecognitiond 4.19 % (Apple)

    DictationIM 1.96 % (Apple)

    fontworker 1.66 % (Apple)


Top Processes Snapshot by Memory:

    Process (count) RAM usage (Source - Location)

    com.apple.SpeechRecognitionCore.speechrecognitiond 891 MB (Apple)

    EtreCheck 577 MB (App Store)

    App Store 205 MB (Apple)

    Safari 154 MB (Apple)

    Google Chrome 127 MB (Google, Inc.)


Top Processes Snapshot by Network Use:

    Process Input / Output (Source - Location)

    mDNSResponder 34 KB / 26 KB (Apple)

    apsd 18 KB / 17 KB (Apple)

    Titanium.Web.Proxy.Examples.Basic.Standard 14 KB / 6 KB (? - /usr/local/srcsrv)

    com.apple.WebKit.Networking 12 KB / 5 KB (Apple)

    rapportd 1 KB / 876 B (Apple)


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User profile for user: joselinb
joselinb Author
User level: Level 1
8 points

Jun 3, 2019 7:45 PM in response to joselinb

Virtual Memory Information:

    Physical RAM: 8 GB


    Free RAM: 22 MB

    Used RAM: 5.26 GB

    Cached files: 2.71 GB


    Available RAM: 2.74 GB

    Swap Used: 0 B


Software Installs (past 30 days):

    Install Date Name (Version)

    2019-05-09 Keynote (9.0)

    2019-05-14 Gatekeeper Configuration Data (166)

    2019-05-30 Adobe Flash Player

    2019-05-31 Malwarebytes for Mac

    2019-06-03 EtreCheck (5.2)


Diagnostics Information (past 7 days):

    Directory /Library/Logs/DiagnosticReports is not accessible.

    Enable Full Drive Access to see more information.


End of report

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,567 points

Jun 4, 2019 10:49 AM in response to joselinb

You may have adware installed. 


Run EtreCheck again.


In the Sidebar, click the Security button.


 Locate  and remove entries under  Adware and Unsigned files.


 Click the “Remove” button.


Try going to System Preferences/Profiles and disable/delete all profiles. Restart and test.


Also try quitting all open applications except Safari to see if that helps.

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All of my browsers are slow and youtube won't load

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