I didn't authorize this purchase

Hello. I would like to ask for a refund for the purchased app in the App Store. The reason is that a child was playing on the phone and downloaded the app without my knowledge. I later uninstalled the app without knowing that there is an automatic paid subscription for one year. Through 3 days free trial of an app had finished and on 6th May 2019 at 02:58 ET I got a notification about app purchase for 2 390 rubles. I would really appreciate your help with this.

iPhone 5s, iOS 12

Posted on Jun 5, 2019 7:55 AM

Reply
1 reply

Jun 5, 2019 8:01 AM in response to MansurAskarov

You need to cancel the subscription first.

View, change, or cancel your subscriptions - Apple Support


Then go here.

Request a refund for an App Store or iTunes Store purchase - Apple Support


Know that when you give a child an iPhone, unless you supervise what the child is doing, everything that he or she does on the device is “authorized”. You authorized it when you let the child use it.

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I didn't authorize this purchase

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