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Can’t add a new card until cancelled one is verified

So had a bank card cancelled, which was the card I was paying for my iCloud. I am now been asked to verify the card via the CVV number which doesn’t work as it’s cancelled but can’t add a new card until other card is verified. I have logged onto my apple account and changed my card details there but still pay for my iCloud storage or add a new payment. Apple Pay is on my new card.



[Re-Titled by Moderator]

iPhone 7, iOS 12

Posted on Jun 7, 2019 9:51 AM

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Question marked as Top-ranking reply

Posted on Jun 7, 2019 11:44 AM

You would need to remove the subscription. But you probably don't wish to do that, so your best bet is to contact iTunes support. You can use this link, iTunes Store - Contact Us - Apple Support


This may also explain any other questions about removing your payment method. If you can't remove your last payment method or use no payment method with your Apple ID - Apple Support

4 replies
Question marked as Top-ranking reply

Jun 7, 2019 11:44 AM in response to Edvenn84

You would need to remove the subscription. But you probably don't wish to do that, so your best bet is to contact iTunes support. You can use this link, iTunes Store - Contact Us - Apple Support


This may also explain any other questions about removing your payment method. If you can't remove your last payment method or use no payment method with your Apple ID - Apple Support

Jun 7, 2019 9:54 AM in response to Edvenn84

Your Apple ID is the personal account that you use to access Apple services like the App Store, iTunes Store, iCloud, and more. When you change your payment method or billing address, your information also updates everywhere that you use your Apple ID.



Change, add, or remove Apple ID payment methods - Apple Support

https://support.apple.com/en-us/HT201266

Can’t add a new card until cancelled one is verified

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