I cannot join Family Sharing

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Level 1

4 points

I cannot join Family Sharing

I have an apple ID that goes WAAAAAY back -- I have a bunch of music and movies on it that I'd like to share with my wife. Sadly, when I tried to use it to create a Family Sharing account, it wouldn't let me.

I used another iCloud account to create a Family Sharing Account, and was able to create it with no trouble. I was also able to add my wife to it. However, when I tried to link up my original AppleID (the one with all my purchases on it) it wouldn't let me.

I've tried literally everything. I've looked at all the workaround and message boards, and nothing works. I'm really peeved, and would love to get this working. Whenever I send an invitation to my iTunes account and try to accept it, I get this message:

Posted on Jun 8, 2019 10:07 PM

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Answer 1

Eric Root

Level 10

685,311 points

Jun 9, 2019 7:28 AM in response to Golem Nick

You are welcome. Try Apple ID Support.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The fo

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Answer 2

Golem Nick Author

Level 1

4 points

Jun 9, 2019 7:10 AM in response to Eric Root

Hi Eric --

I tried your suggestions, but sadly neither has any effect. I will probably try contacting Apple or Tunes support directly.

Thanks for your help!

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Answer 3

Eric Root

Level 10

685,311 points

Jun 9, 2019 6:35 AM in response to Golem Nick

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin

Etrecheck – System Information

If necessary, there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

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I cannot join Family Sharing

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