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Family Sharing setup was never completed but can’t set it up now

A few months ago, I was exploring the Family Sharing options, and I exited without actually completing the setup.


Now, every time I try to return to set up Family Sharing, I get an error message that reads:

Cannot Start Family Sharing

“xxxx@xxxx.com” is already used for shared purchases in X’s family. Ask X to send you an invitation to join Family Sharing.


The problem is that I am X, and I am signed into iCloud. The same thing happens on all devices (mac, iPhone, iPad) and it doesn’t matter if I sign out of iCloud and then back in.


Anyone have any ideas what might be happening and how to fix it?

Posted on May 15, 2019 5:36 PM

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Question marked as Top-ranking reply

Posted on May 15, 2019 5:41 PM

See if anything here helps.


Family Sharing - Leave

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Family Sharing setup was never completed but can’t set it up now

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