iMac pro constantly crashes under load

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Level 1

9 points

iMac pro constantly crashes under load

My iMac pro constantly crashes under load while working and randomly restarts entirely or freezes and needs a hard restart. Almost a daily problem. It has the T2 security chip , I’ve read plenty post from others with the same issues regarding constant panics and the T2 chip I’m experiencing it every day, and I can’t afford to have it sent away as it’s my main working computer. Anyone else have this problem and how was it resolved. Repairs, new computer? Just checking before I waste more of my time with the most expensive unreliable computer I’ve ever owned....,

iMac Pro, macOS 10.14

Posted on Jun 10, 2019 10:18 PM

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Answer 1

Top-ranking reply

kaz-k

Level 9

52,000 points

Jun 11, 2019 1:10 AM in response to Broodone

Hi,

I assume your iMac Pro has software related problem, though it's worth running Apple Diagnostics if it reports something.

https://support.apple.com/en-us/HT202731

If it doesn't report anything, then boot in Safe mode to isolate issues with your Mac.

https://support.apple.com/en-us/HT201262

If you don't have any crash, third party kexts which you installed might be the problem.

If doesn't help above, run Etrecheck and paste the result here.

https://etrecheck.com

Also paste the crash report which is located /Library/Logs/DiagnosticReports.

https://support.apple.com/en-us/HT200553

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Answer 2

rcosta887

Level 4

3,604 points

Jun 11, 2019 1:28 AM in response to Broodone

In addition to what has already been posted here (and if the diagnostic especially shows up as clear) this is what I also suggest:

Create a new partition using some of the free space on your hard drive via Disk Utility. You could create a new additional (2nd) partition with say, 30 gb. Boot up into Recovery (COMMAND-R) on startup and install a fresh copy of macOS Mojave onto that new 30gb partition. You can then dual boot (holding the OPTION key) on startup between your current install of macOS, and this new install.

Once you do this you can see if your macOS still continues to crash or if this fresh Mojave works perfect. If it continues to crash, you almost certainly have a hardware problem. If it works perfectly then the issue is software or macOS related and getting it shipped off for repair would be a waste of time.

If you are in the US (or certain other countries) and are still within your 1-year warranty you would be eligible to buy AppleCare+ Protection Plan (if you don't already have it). With AppleCare+ you would be entitled to onsite repair service if some hardware component needed to be replaced.

FAQ - AppleCare Plus - Apple

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Answer 3

Jun 14, 2019 10:19 PM in response to Broodone

A large number of Pro users report frequent crashes and kernel panics on the latest iMac Pros.

This has been traced to the T2 chip and Bridge OS which is software that handles the T2 chip.

macOS 10.14.5 was supposed to fix the kernel panics but has not been entirely successful. This is a problem of Apple's creation. Make Apple fix it whilst you are still under warranty, Apple has a history of making users think they are the ones who should fix the unfixable, and Apple sweeps the problem under the carpet until it is too late for the users.

You have paid handsomely for Apple's products, make Apple live up to its hype and make Apple fix the problem or replace your purchase with one that works. If they can not do that, demand a refund.

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Answer 4

Broodone Author

Level 1

9 points

Jun 11, 2019 6:32 AM in response to kaz-k

Here is one of the most recent.... Im in photoshop 99 percent of the time when Im on my computer but honestly anytime Im using a program like Corel Painter, Imovie or anything that is taxing on the system, I get the same crash results.... spinning rainbow and then either total program crash or lock out where I have to do a hard restart.

I used my other normal Imac for years without a crash ever. Its amazing to me that I upgrade to the Imac Pro that is custom built for these types of graphics intense programs and it runs horrible and crashes on a daily. So frustrating. I loved my Imac and the stability of it was amazing, just cant figure out why my newer Imac Pro is such a piece of junk and so unreliable....

Here is the data from the last crash. I have dozens in the report.... should I share more?

Process: CEPHtmlEngine [80876]

Path: /Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/MacOS/CEPHtmlEngine.app/Contents/MacOS/CEPHtmlEngine

Identifier: com.adobe.cep.CEPHtmlEngine

Version: 9.2.1.39 (1)

Code Type: X86-64 (Native)

Parent Process: ??? [42166]

Responsible: CEPHtmlEngine [80876]

User ID: 502

Date/Time: 2019-06-10 09:57:23.257 -0400

OS Version: Mac OS X 10.14.5 (18F132)

Report Version: 12

Bridge OS Version: 3.5 (16P5125)

Anonymous UUID: A310E9E9-D750-B139-A10F-4C7719AB98D6

Sleep/Wake UUID: EC8BD1CC-1947-4B73-B40F-9855C7A7F67A

Time Awake Since Boot: 320000 seconds

Time Since Wake: 3000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000100000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [80876]

VM Regions Near 0x100000000:

-->

__TEXT 0000000104c81000-000000010539e000 [ 7284K] r-x/rwx SM=COW /Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/MacOS/CEPHtmlEngine.app/Contents/MacOS/CEPHtmlEngine

Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread

0 ??? 0x0000000100000000 0 + 4294967296

1 org.chromium.ContentShell.framework 0x000000010cef0f02 0x10b699000 + 25526018

2 org.chromium.ContentShell.framework 0x000000010cf15a9b 0x10b699000 + 25676443

3 org.chromium.ContentShell.framework 0x000000010cf15e85 0x10b699000 + 25677445

4 org.chromium.ContentShell.framework 0x000000010cf16159 0x10b699000 + 25678169

5 org.chromium.ContentShell.framework 0x000000010cf1971a 0x10b699000 + 25691930

6 org.chromium.ContentShell.framework 0x000000010cf09daa 0x10b699000 + 25628074

7 org.chromium.ContentShell.framework 0x000000010cf1903f 0x10b699000 + 25690175

8 com.apple.CoreFoundation 0x00007fff47e9e083 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

9 com.apple.CoreFoundation 0x00007fff47e9e029 __CFRunLoopDoSource0 + 108

10 com.apple.CoreFoundation 0x00007fff47e819eb __CFRunLoopDoSources0 + 195

11 com.apple.CoreFoundation 0x00007fff47e80fb5 __CFRunLoopRun + 1189

12 com.apple.CoreFoundation 0x00007fff47e808be CFRunLoopRunSpecific + 455

13 com.apple.HIToolbox 0x00007fff4716c96b RunCurrentEventLoopInMode + 292

14 com.apple.HIToolbox 0x00007fff4716c5ad ReceiveNextEventCommon + 355

15 com.apple.HIToolbox 0x00007fff4716c436 _BlockUntilNextEventMatchingListInModeWithFilter + 64

16 com.apple.AppKit 0x00007fff45506987 _DPSNextEvent + 965

17 com.apple.AppKit 0x00007fff4550571f -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361

18 com.apple.AppKit 0x00007fff454ff83c -[NSApplication run] + 699

19 org.chromium.ContentShell.framework 0x000000010cf19eae 0x10b699000 + 25693870

20 org.chromium.ContentShell.framework 0x000000010cf1894c 0x10b699000 + 25688396

21 org.chromium.ContentShell.framework 0x000000010cf36393 0x10b699000 + 25809811

22 org.chromium.ContentShell.framework 0x000000010cca163d 0x10b699000 + 23103037

23 com.adobe.cep.CEPHtmlEngine 0x0000000104cb4583 main + 4295

24 libdyld.dylib 0x00007fff73dab3d5 start + 1

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iMac pro constantly crashes under load

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