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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My Apple TV continually is asking for my login details. I have updated to current software and when I login it takes me to Apple TV and then asks for me to login again. Have tried all sorts of resets and continue to have the same issue. My other Apple TV devices in this house and elsewhere work fine!
What is your model Apple TV?
Identify your Apple TV model - Apple Support
If you have Two-Factor Authentication for your Apple ID, and an older device, then the procedure is a bit special:
What if I use two-factor authentication on a device running older software?
If you use two-factor authentication with devices running older OS versions—like an Apple TV (2nd or 3rd generation)—you might be asked to add your six-digit verification code to the end of your password when signing in. Get your verification code* from a trusted device running iOS 9 and later or OS X El Capitan and later, or have it sent to your trusted phone number. Then type your password followed by the six-digit verification code directly into the password field.
There is a time limit before the code expires, so request your code (or a new code*) after entering the characters of your password, to use those precious seconds effectively for just the code.
What is your model Apple TV?
Identify your Apple TV model - Apple Support
If you have Two-Factor Authentication for your Apple ID, and an older device, then the procedure is a bit special:
What if I use two-factor authentication on a device running older software?
If you use two-factor authentication with devices running older OS versions—like an Apple TV (2nd or 3rd generation)—you might be asked to add your six-digit verification code to the end of your password when signing in. Get your verification code* from a trusted device running iOS 9 and later or OS X El Capitan and later, or have it sent to your trusted phone number. Then type your password followed by the six-digit verification code directly into the password field.
There is a time limit before the code expires, so request your code (or a new code*) after entering the characters of your password, to use those precious seconds effectively for just the code.
You’re welcome.
The system software on the older devices isn’t updated for the newer two-factor authentication protocol with a separate field for the code, so this workaround was devised and described as FAQ #9 on the support page.
Thank you for your response and suggestion. It solved the problem. I would have never of considered the procedure you outlined and why it needs to be done this way, only you can answer that. Thanks again.
Apple TV continually asks for login
