You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Touch Bar black backlight

Today as usually at work Im trying to open my MacBook Pro, there's no opening tone also the touch bar lights is off. But the power button and finger print are still work.


I try Google to resolve the problem, nothing was ever clear.


Please let me know if it software or hardware problem, and how to fix it.


Accept my regards



MacBook Pro 13", macOS 10.14

Posted on Jun 12, 2019 1:00 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 12, 2019 1:25 PM

Touch Bar Macs do not have a startup chime


reset your smc. repeat this procedure three times

https://support.apple.com/en-us/HT201295


reset your pram, repeat 3 times

https://support.apple.com/en-us/HT204063


If your TB Mac is from 2018 you need to follow instructions for the T2 security chip on those pages.


in any case if you are using a touch bar app or plug in you should remove it from the equation.

1 reply
Question marked as Top-ranking reply

Jun 12, 2019 1:25 PM in response to MoeTheSurgeon

Touch Bar Macs do not have a startup chime


reset your smc. repeat this procedure three times

https://support.apple.com/en-us/HT201295


reset your pram, repeat 3 times

https://support.apple.com/en-us/HT204063


If your TB Mac is from 2018 you need to follow instructions for the T2 security chip on those pages.


in any case if you are using a touch bar app or plug in you should remove it from the equation.

Touch Bar black backlight

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.