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can't connect iCloud account in Apple TV

I just can't login my iCloud account on Apple TV (3rd gen)


I checked password, restored Apple TV settings and changed my password, but none worked.


Any suggestions?

Posted on Jun 13, 2019 11:30 AM

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Question marked as Top-ranking reply

Posted on Jun 13, 2019 1:24 PM

It seems this is a new error message for an known situation:


If you have Two-Factor Authentication for your Apple ID, and an older device, then the sign-in procedure is a bit special:

What if I use two-factor authentication on a device running older software?
If you use two-factor authentication with devices running older OS versions—like an Apple TV (2nd or 3rd generation)—you might be asked to add your six-digit verification code to the end of your password when signing in. Get your verification code* from a trusted device running iOS 9 and later or OS X El Capitan and later, or have it sent to your trusted phone number. Then type your password followed by the six-digit verification code directly into the password field.

There is a time limit before the code expires, so it is best to request your code (or a new code*) after entering the characters of your password, to use those precious seconds effectively for just the code.

54 replies

can't connect iCloud account in Apple TV

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