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I was watching Prime Video, had some issues with trying to set subtitles

Now when I tap on the Prime Video Icon it keeps taking me straight to Settings, I can't get to Prime Video Home

Posted on Jun 13, 2019 11:11 PM

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Question marked as Top-ranking reply

Posted on Jun 14, 2019 12:36 AM

What is your model Apple TV?

Identify your Apple TV model - Apple Support


The normal way to exit a screen and to get back to a higher level in the navigation, is to use the Menu button.


If you have an Apple TV (4th or 5th generation), then you can try to force-close a misbehaving app, by going to the App Switcher and swiping up to close the chosen app. (See: Switch quickly between Apple TV apps - Apple TV User Guide - Apple Support.) Then re-launch and try again.

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Question marked as Top-ranking reply

Jun 14, 2019 12:36 AM in response to maryalicefromanchorage

What is your model Apple TV?

Identify your Apple TV model - Apple Support


The normal way to exit a screen and to get back to a higher level in the navigation, is to use the Menu button.


If you have an Apple TV (4th or 5th generation), then you can try to force-close a misbehaving app, by going to the App Switcher and swiping up to close the chosen app. (See: Switch quickly between Apple TV apps - Apple TV User Guide - Apple Support.) Then re-launch and try again.

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