Credit card replacement and account has been paid twice so need refund.

My payment to Apple for this account (MNHBM9X4DH) was paid on the 13th May - Order ID. This card was stolen and hacked. Apple withdrew the $11.99 from this account.

A new card was ordered and delivered and after advising apple of the updated card number, apple once again withdrew an additional $11.99 from that card for the same payment (Order ID MNHF9M9V8G) . Apple has now received double the payment for the 1 item.

See order ID details above. I would request a refund against Order ID MNHBM9X4DH as this is not available anymore.

iPhone XS, iOS 12

Posted on Jun 14, 2019 11:19 PM

Top-ranking reply

King_Penguin

Level 10

334,324 points

Posted on Jun 14, 2019 11:35 PM

These are user forums as you already know, we are fellow users, nobody on here can refund anything. If it shows as being paid twice on the iTunes account's purchase history contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

View in context

Credit card replacement and account has been paid twice so need refund.

Similar questions