Can’t get Apple News to recognize Washington Post subscription

Question

Level 1

17 points

Can’t get Apple News to recognize Washington Post subscription

I subscribed to the Washington Post through Apple News at some point in the past. The subscription is still active. But recently when I try to access a WaPo story, I’m told I need to subscribe; and when I click “subscribe,” it tells me I’m already subscribed. I can’t seem to convince News of something it clearly already knows. I don’t have this problem with any of my other news links. (I can’t find Apple News as a topic under any of the topic headings — I picked “using iPhone” as the closest match.

iPhone X, iOS 12

Posted on Jun 15, 2019 6:43 AM

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Answer 1

sterling r

Community Specialist

Jun 15, 2019 7:20 PM in response to TadDavis

Hi TadDavis,

Welcome to Apple Support Communities. I understand that you've previously subscribed to the Washington Post through Apple News, but recently you've had trouble accessing the subscription, being told you need to subscribe and then that you already have a subscription, but you're still unable to access the content. I know how important it is to have access to your subscriptions in Apple News; I'd like to help. I'd recommend starting with the steps below:

Close the News app: How to force an app to close on your iPhone, iPad, or iPod touch
Restart your iPhone: Restart your iPhone, iPad, or iPod touch
Try again to access your subscription

If you continue to have trouble, try signing out of the iTunes & App Store; tap Settings > iTunes & App Store > Apple ID > Sign Out. Wait a few moments then tap to sign in again. After signing in, try your subscription in the News app again.

Lastly, you can try deleting and reinstalling the news app to your device:

"Delete a built-in app from your device

1. On your iOS device, touch and hold the app lightly until it jiggles. If the app doesn't jiggle, make sure that you're not pressing too hard.
2. Tap on the app, then tap Delete.
3. Press the Home button to finish.

If you have an Apple Watch, deleting an app from your iPhone also deletes that app from your Apple Watch.

Restore a built-in app that you deleted

1. On your iOS device, go to the App Store.
2. Search for the app. Make sure that you use the exact name of the app. Find the correct name of built-in apps.
3. Tap to restore the app.
4. Wait for the app to restore, then open it from your Home screen.

If you have an Apple Watch, restoring an app to your iPhone also restores that app to your Apple Watch."

Delete built-in Apple apps on your iOS 12 or later device or Apple Watch

Should the issue persist, reach out to Apple for further assistance: Contact Apple Support

Best Regards.

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Answer 2

TadDavis Author

Level 1

17 points

Jun 16, 2019 8:00 AM in response to sterling r

Thanks. I had tried many of the steps outlined in your response, up to but not including signing out and signing back on. But before I saw your response, I tried one other thing that seems to have worked. I went into the Subscription settings, cancelled the WaPo subscription, and then renewed it. Since then, no more messages and no problems accessing content.

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Can’t get Apple News to recognize Washington Post subscription

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