Texts deleting themselves for one contact
every month or so all my previous text conversation with one contact only disappears from my iPhone even though my setting are to keep messages forever. Can anyone help?
iPhone 8, iOS 12
User profile for user:
jeremy_v
User level:
Community Specialist
Hello and welcome to Apple Support Communities, Dougalldoo24!
I understand that you've noticed that your messages are deleted for one specific contact even though you have your settings set to keep forever. I'd be happy to provide information to help you troubleshoot this issue.
First, make sure you have a backup of your iPhone: How to back up your iPhone, iPad, and iPod touch
Then, check if you have Messages in iCloud enabled: Keep all your messages in iCloud
If you don't have Messages in iCloud enabled, restore to factory settings and test to see if your messages continue to delete themselves:
Restore your iPhone, iPad, or iPod to factory settings
If you have this option enabled, turn it off and download your messages. Test out to see if the messages delete themselves with this option disabled.
Let us know the results.
Have a great day!