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Charged for App I don’t have anymore.

Hi there, I was wondering how to get a refund on my credit card for a charge that was made from an app I do not have anymore.


Thanks

Posted on Jun 16, 2019 11:34 AM

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Question marked as Top-ranking reply

Posted on Jun 16, 2019 11:36 AM

Did the app have an auto-renewing subscription that you didn't stop : View, change, or cancel your subscriptions - Apple Support ? Obviously just deleting an app won't stop a subscription, it only deletes the app.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Jun 16, 2019 11:36 AM in response to Jennypaddock

Did the app have an auto-renewing subscription that you didn't stop : View, change, or cancel your subscriptions - Apple Support ? Obviously just deleting an app won't stop a subscription, it only deletes the app.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Charged for App I don’t have anymore.

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