AppleTV HD apps work over ethernet but not wifi

Don't usually ask questions but this one has me stumped.

We have been using our ATV HD over WiFi for the past 6 months but a few days ago started having issues. The problem is that apps no longer work over WiFi - only if we plug the ATV in to an ethernet cable.


Strangely the ATV will still stream home sharing content over WiFi (music & movies) without any issues. But any app launched (including the app store) while wirelessly connected will now time out and fail to connect to internet servers. I have an ATV 4K in another room which is working fine over WiFi.


To try to fix the issue I have:

  • checked there is no IP address contention on my home network between the ATV and other devices.
  • restarted the ATV and disconnected power for a while before powering up again.
  • reset the ATV and reinstalled apps from scratch over ethernet, then tried to launch them again over WiFi.


I'm about to take the device into Apple to see if they can replace it for me - its only 6 months old.

Any other ideas I should try first? Appreciate your suggestions.....

Apple TV (4th generation)

Posted on Jun 16, 2019 6:55 PM

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Jun 16, 2019 11:47 PM in response to patk70

I'm about to take the device into Apple to see if they can replace it for me - its only 6 months old.

They could replace it, or test it, but if the issue is your home network, then a replacement set-top box will have the same issues as the current one.


Describe your home network. One device as modem/router/wireless access point, or more network regulating devices?


Did you try restarting the router (and optional other network equipment)? Re-initiating the connection might solve some issues, without making actual changes.


Signal strength is not the issue, in my opinion, when Home Sharing with video works over Wi-Fi. It can have similar bandwidth demands on the network as apps would have.

Run Speedtest on the Apple TV to know the bandwidth available to that device. A weak Wi-Fi signal or signal with interference will show a much lower speed than normally expected.

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AppleTV HD apps work over ethernet but not wifi

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