Can't save videos to iPhone

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Can't save videos to iPhone

I've taken a number of short videos that I want to save to my iPhone to upload to social media, but the files won't save to my device. I've tried file formats .MOV and .AVI. I can save the videos to my itunes library and even when I "convert to iPhone version" they still dont appear on my device under films, nor show up in my photos app.

I also previously deleted the apple default "TV" app that comes with the phone and am unable to reinstall it as it doesnt appear when I sear the app store (does the app exist anymore?). I dont know if this has anything to do with it, but surely not?

I'm stumped and frustrated as all online help either suggests to reinstall the TV app (which I apparently cant) or to just convert files to an acceptable format (which I've done with no results).

Please help!

iPhone 5s, iOS 12

Posted on Jun 16, 2019 11:09 PM

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Answer 1

Top-ranking reply

ProustGiulio

Level 10

209,802 points

Jun 17, 2019 1:54 AM in response to CharlotteBright

iPhone 5s specs (video support):

Video formats supported: H.264 video up to 1080p, 60 frames per second, High Profile level 4.2 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format.

That being said, if you're sure you are correctly converting your videos to the above specs, try the steps provided in this support guide: Transfer photos and videos from your iPhone, iPad, or iPod touch - Apple Support

Regards

Giulio

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Can't save videos to iPhone

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