Problem with payment

Hello. I have a problem with registration of my credit card for apple store. I have registered my card last year for purchasing in apple store, I haven’t any problem, I paid for apps during all year. And now, I decided add my husband to family music in apple store, and I saw that system shows me a mistake with my card. It says that my way of payment has not been confirmed, I tried past the information about my card again, but again I see this mistake, I tried to add a new card, but I can’t do it too. I want use your services and different apps, but I can’t do it. Please help me with this problem.

iPhone XS, iOS 12

Posted on Jun 17, 2019 3:37 PM

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Question marked as Top-ranking reply

Posted on Jun 17, 2019 11:00 PM

They are not our 'services', we are fellow users, these are user forums.


If you've tried via https://appleid.apple.com/account/manage

contact iTunes Support and see if they can help :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Jun 17, 2019 11:00 PM in response to liliya_rakivnenko

They are not our 'services', we are fellow users, these are user forums.


If you've tried via https://appleid.apple.com/account/manage

contact iTunes Support and see if they can help :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Problem with payment

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