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Cannot open iTunes. An unknown error occurred (-38).

What does "An unknown error occurred (-38)." mean? How to fix it?

MacBook Pro 13", macOS 10.14

Posted on Jun 18, 2019 8:35 AM

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Question marked as Best reply

Posted on Jun 18, 2019 8:56 AM

Things to try:

  • Reboot your computer
  • Launch iTunes in safe mode, press and hold command and option as you launch iTunes, hold until you see a prompt
  • Reboot the Mac into its safe mode, press and hold shift after you hear the startup chime, then test iTunes
  • Check behaviour in a different user profile, it works there the issue might be with your specific library


tt2

1 reply
Question marked as Best reply

Jun 18, 2019 8:56 AM in response to paula livingston

Things to try:

  • Reboot your computer
  • Launch iTunes in safe mode, press and hold command and option as you launch iTunes, hold until you see a prompt
  • Reboot the Mac into its safe mode, press and hold shift after you hear the startup chime, then test iTunes
  • Check behaviour in a different user profile, it works there the issue might be with your specific library


tt2

Cannot open iTunes. An unknown error occurred (-38).

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