Cannot open iTunes. An unknown error occurred (-38).

What does "An unknown error occurred (-38)." mean? How to fix it?

MacBook Pro 13", macOS 10.14

Posted on Jun 18, 2019 8:35 AM

Reply
1 reply

Jun 18, 2019 8:56 AM in response to paula livingston

Things to try:

  • Reboot your computer
  • Launch iTunes in safe mode, press and hold command and option as you launch iTunes, hold until you see a prompt
  • Reboot the Mac into its safe mode, press and hold shift after you hear the startup chime, then test iTunes
  • Check behaviour in a different user profile, it works there the issue might be with your specific library


tt2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot open iTunes. An unknown error occurred (-38).

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.