IPhone xs max ios 12.3.1 wont restore off an iphone 8 plus ios 12.3.2 file

I just bought an iPhone xs max and that came with ios 12.1 and tried to restore off a back up file from my old iPhone 8 plus that had recently auto installed ios 12.3.2. After updating the new iPhone xs max, I found that it only updated to ios 12.3.1 because the 12.3.2 update is only for iPhone 8's. apple customer service says that I have to wait till they release an update for the new iPhone but in the mean time I cant load my information. basically an empty iPhone.

I feel like the fix for iPhone 8's made another problem for newer iPhones.

is any one having the same issues? is there another fix?

any help will be appreciated.

iPhone XS Max, iOS 12

Posted on Jun 18, 2019 8:15 PM

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Question marked as Top-ranking reply

Posted on Jul 21, 2019 5:53 AM

This was the post Apple decided to remove because it would contain ‘some questionable advice’? But the only thing it contains, is a solution that Apple does not provide for a huge problem for many of their customers buying a very expensive new product (the Xs Max) that can’t be used without loss of very valuable personal data from their previous iPhone!! This is really unbelievable but also really true!!

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What you need to do, is make a backup from your iPhone 8 plus on iTunes, so not the probably most used way in iCloud. Just to be sure make another backup also in iTunes say 5 minutes after the first one and work with the last one. The first backup may then be used in case something goes totally wrong which I don't expect, but you never know of course.


Now use the File Explorer and go to: 

C:\Users\\AppData\Roaming\Apple Computer\MobileSync\Backup\<60ea0d293332c1db596d8955c9d6a262954ea86e>


At least at my computer the last folder name was <60ea0d293332c1db596d8955c9d6a262954ea86e>, but it may or probably is a different folder name with you. 


(Please note that I have a Windows PC, it may be in a different location on e.g. an Apple computer? I don't know, because I don't have one, so can't check. On an Apple you then need to find the location on your own I guess?)


In that folder look for a file named Info.plist. 

Open that file with the Notepad app, which is a file editor that will not change the format of the file. 

Look into the file and then search for Product Version (Tip: use Ctrl F), and you'll find a section that looks like this:

Product Type
iPhoner10,5
Product Version
12.3.2
Serial Number
XXX


Then change 12.3.2 to 12.3.1 (make sure that you only change the 2 in a 1) and then save the file.


Now you can set up your new iPhone Xs Max the usual way without losing any data that was on your old iPhone 8 plus by setting it up not as a new phone but at a certain point in the process restoring it from a backup in iTunes. This done by selecting Restore from iTunes, then connecting the new iPhone Xs to your computer and let it connect to iTunes, next select the most recent (just slightly modified) backup files and then it will work. Your Xs will start restoring from the iPhone 8 plus backup!!!

The only thing I still had to do was to login again in various e-mail accounts and Whatsapp with my respective passwords to make contact again and have e-mails, Whatsapp messages etcetera copied to or make accesible again at the new Iphone Xs.


For me it did work perfectly. I hope other people may benefit from it too.


109 replies

Jun 23, 2019 12:47 AM in response to lopezjosue

I just brought new iPhone XS Max. Now m going to restore from my backup of old iPhone 8 Plus but backup not being restored. iPhone XS Max running on 12.3.1 which right now updated from Apple software server but when m going to restore I just received warning message that “you must update the iPhone to the latest version of iOS before it can be restored from this backup”. I thing iPhone 8 Plus is latest phone than iPhone XS Max. 

Jun 25, 2019 8:38 AM in response to lopezjosue

Apple had to have known that this issue would have arisen. That being the case, what was more important, the 3D effect lost by the bug or the loss of trust in Apple by the thousands of people who owned the 8 plus that spent a lot of money to upgrade only to find out that they cannot restore their data. Could they not have found a way to include all other phones in 12.3.2?!?!

There are some possible solutions on this thread that I will try, but I am very technical and most people will not try these fixes. I wish I would have known this issue existed before I purchased the new phone!

Jul 1, 2019 6:38 PM in response to StPaulJeep

An iTunes backup is typically just a couple of GB, as it does not include anything that can't be downloaded again like music and apps. All it contains is system data and app data. So unless your Mac is down to its last couple of GB it should be able to hold an iTunes backup. My 256 GB iPhone that's about half full has an iTunes backup size of 1.9 GB.

Jul 20, 2019 6:59 AM in response to sonja91

If you have Windows it is what you see when you double-click the Computer icon on the desktop or choose Computer from the Start menu.


On a Mac it is called Finder, and the path to the backup is different.


In either case you can also get to the location by opening iTunes Preferences, Devices panel, right click on the most recent backup and choose Show.

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IPhone xs max ios 12.3.1 wont restore off an iphone 8 plus ios 12.3.2 file

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