Apple Music undownloaded songs

Hey there I was hoping someone could help me solve an issue I'm having with Apple Music. A few months back I noticed that all of the songs in my library, which were almost all downloaded so I can use them for offline, were out of the blue un-downloaded. So already super frustrating, but where it gets worse is that it still shows on the app info as well as my phone (Samsung galaxy s9) that there is still almost 15gb of internal storage being used from Apple Music, which would make sense if all of my songs were still downloaded but they aren't for whatever reason. If I go into the app settings to downloaded music it says that there is 14.32gb worth of songs but when I click on that it literally says "no downloaded music". So this is big problem because it is taking up a lot of storage on my phone and I want to redownload all of my songs for offline use but cant because it continues to use up my storage even more when I try. And to pre answer a question I'm sure someone will ask, no I never at any point cancelled or had a hold on my subscription. Please help as I don't want to lose my entire library! (**also this is NOT about my iPad, this is about my Samsung s9**)

iPad, iOS 10

Posted on Jun 19, 2019 10:34 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 20, 2019 11:41 AM

Hello and welcome to Apple Support Communities, kentbreckner.


If I understand your post correctly, you are using Apple Music on your Android device and your downloaded music no longer appears but is still taking up space on your device. I’d like to help.


I'd recommend deleting the Apple Music app from your device and then downloading it again.


Follow the steps in this article to reinstall:


Join Apple Music on Android


Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

Similar questions

1 reply
Question marked as Top-ranking reply

Jun 20, 2019 11:41 AM in response to kentbreckner

Hello and welcome to Apple Support Communities, kentbreckner.


If I understand your post correctly, you are using Apple Music on your Android device and your downloaded music no longer appears but is still taking up space on your device. I’d like to help.


I'd recommend deleting the Apple Music app from your device and then downloading it again.


Follow the steps in this article to reinstall:


Join Apple Music on Android


Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Music undownloaded songs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.