Sim-card isn't activated

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Level 1

5 points

Sim-card isn't activated

Hello! Could you help me?

I'm from Belarus and I have a trouble with my iPhone 6s.

My sister has used the iPhone without having any trouble with activate sim-card. She used local carrier Velcome. Than she had reseted settings and gave the iPhone to me. I use another one MTS. And when I want to activate the iPhone, I see the mesage that sim-card isn't activate.

I checked Wi-Fi network, disconnected Activation Look in "Find iPhone", restarted... I also tried to activate my iPhone through iTunes. But nothing can help me. And I've contacted with my carrier, they said me to contact with iPhone support.

iPhone 6s, iOS 12

Posted on Jun 20, 2019 10:02 AM

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Answer 1

Top-ranking reply

razmee209

Level 10

193,764 points

Jun 20, 2019 11:00 AM in response to Muse_Stacy

Your sister needs to contact her phone carrier and have them carrier unlock the phone and then restore it using itunes until you get a congrats your phone is now unlock message.

then you can use it with your phone carrier.

see link How to unlock your iPhone for use with a different carrier - Apple Support

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Answer 2

Muse_Stacy Author

Level 1

5 points

Jun 21, 2019 4:01 AM in response to Muse_Stacy

Hello.

It's again me. My sister has connected with her carrier, they answered that the iPhone isn't locked by them. The iPhone was bought like unlocked in USA. And all was OK.

But after erase, SIM card not valid.

Neither SIM card is valid. Neither advice to activate is work. I tried to do everything that I could.

If I try to activate my iPhone, I see just this.

Wtah should I do?

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Answer 3

kb1951

Level 10

124,955 points

Jun 21, 2019 5:08 AM in response to Muse_Stacy

That message means that it is still locked to a carrier. Where was it purchased from in the U.S.? The only place that sells unlocked phones is an apple store.

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Sim-card isn't activated

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