Apple Event: May 7th at 7 am PT

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Meintjes Author

Level 1

4 points

SIM card not activating.

Hi, I have brought an iPhone 6 from the US to South Africa. It was on verizon and has been carrier unlocked(I have double checked with them). The sim card won't activate it gives the following message: "The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information."

I have taken a working Sim Card from an MTN number, and a working Sim Card from a Vodacom number both with the same result. What is it that I still need to do?

iPhone 6

Posted on May 11, 2020 12:50 PM

Best reply

KiltedTim

Level 10

195,849 points

Posted on May 11, 2020 12:53 PM

The phone is not unlocked. That's what that message means.

Contact Verizon.

View in context

SIM card not activating.

Similar questions