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AV Adapter stopped working on iPad Air after iOS 12.3 update

I have been using the Apple AV adapter with my iPad Air 2 for 3 years with no problems. After recent update to 12.3.1 the adapter no longer works with the iPad. When I attach the adapter it does not display the blue mirroring indicator, or, it may display the indicator at first but stops when the hdmi cable is attached. When the power is attached to the adapter, and the blue AV indicator is displayed, it flashes Not Charging over the battery indicator. Then the AV indicator goes away and it shows the battery charging. The iPad charges fine when directly connected to power. I went and bought another Apple AV adapter but I have the same result. Using same adapters, cables, same TV, and power all work fine connected to my iPhone 6 running 11.3 - I don’t want to update the iPhone and have the same problem with it.

iPad Air 2, iOS 12

Posted on Jun 21, 2019 1:11 PM

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Question marked as Top-ranking reply

Posted on Jun 21, 2019 1:47 PM

I would contact tech support at your local Apple shop. If you are not able to find help then try the following:


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.


FYI: These are user-only forums. Apple is not here. Thank you for your understanding and support.

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2 replies
Question marked as Top-ranking reply

Jun 21, 2019 1:47 PM in response to Jill_P

I would contact tech support at your local Apple shop. If you are not able to find help then try the following:


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.


FYI: These are user-only forums. Apple is not here. Thank you for your understanding and support.

AV Adapter stopped working on iPad Air after iOS 12.3 update

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