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Camera on Macbook Pro 2014 flickering

When I turn on the camera (either Facetime or Photo Booth), it starts flickering. Same for the green light.

MacBook Pro 13", macOS 10.14

Posted on Jun 21, 2019 4:38 PM

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Question marked as Top-ranking reply

Posted on Jun 21, 2019 10:44 PM

I would first try doing an SMC reset to see if that helps:

How to reset the System Management Controller (SMC) on your Mac - Apple Support


If the issue is the same that makes me concerned it's a hardware issue. However for good measure you can set up a new test user account to see if the problem happens there as well:

How to test an issue in another user account on your Mac - Apple Support


In addition, you can try Safe Boot Mode to see whether or not it does it in there:

Use safe mode to isolate issues with your Mac - Apple Support


If it does, then that likely confirms it is a hardware issue. You can try running a diagnostic to see if that picks up a problem, if it doesn't I would try running it several times if it doesn't pick up a problem the first time. If it's a loose connection, it may not be detected:

How to use Apple Diagnostics on your Mac - Apple Support


But regardless (whether it does or not) you'll likely want to seek service if you want to get the built-in FaceTime camera repaired.

https://locate.apple.com


The camera light is basically a physical feature (not software controlled like it was many years ago) so the fact that both it and the output is flickering does lend itself to being a hardware problem (i.e. loose or faulty connector making only intermittent electrical contact).

1 reply
Question marked as Top-ranking reply

Jun 21, 2019 10:44 PM in response to lisamad19

I would first try doing an SMC reset to see if that helps:

How to reset the System Management Controller (SMC) on your Mac - Apple Support


If the issue is the same that makes me concerned it's a hardware issue. However for good measure you can set up a new test user account to see if the problem happens there as well:

How to test an issue in another user account on your Mac - Apple Support


In addition, you can try Safe Boot Mode to see whether or not it does it in there:

Use safe mode to isolate issues with your Mac - Apple Support


If it does, then that likely confirms it is a hardware issue. You can try running a diagnostic to see if that picks up a problem, if it doesn't I would try running it several times if it doesn't pick up a problem the first time. If it's a loose connection, it may not be detected:

How to use Apple Diagnostics on your Mac - Apple Support


But regardless (whether it does or not) you'll likely want to seek service if you want to get the built-in FaceTime camera repaired.

https://locate.apple.com


The camera light is basically a physical feature (not software controlled like it was many years ago) so the fact that both it and the output is flickering does lend itself to being a hardware problem (i.e. loose or faulty connector making only intermittent electrical contact).

Camera on Macbook Pro 2014 flickering

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