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Remy Leroy Author

Level 2

251 points

No more thumbnail icons for Offfice documents

Tonight after restarting my iMac, the icons for Office documents (Word, Excel, PowerPoint) are the generic ones instead of a thumbnail representing the content of the document.

I only have this issue with Office documents.

I use Mojave 10.14.5 and Office 2019 (v 16.26) + Office 2011 (v 14.7.7 )

I tried resetting quicklook caches to no avail (qlmanage -r cache in Terminal)

I rebooted the Mac with shift pressed to reset other system caches... no changes.

I reinstalled Office 2019... nothing new

How can I force macOS to use quicklook thumbnail for my Office documents instead of the generic Excel, Word or Powerpoint icons?

Thanks for any help

iMac 27", macOS 10.14

Posted on Jun 22, 2019 2:32 PM

Top-ranking reply

Old Toad

Level 10

210,515 points

Posted on Jun 22, 2019 3:00 PM

Bring up the Info pane for one of your Word documents and verify that Word is the default app to open it. If not set Word as the default app and click on the Apply to All button. Also make sure all of the files have the Word extension on it.

Also increase the icon size in the View opening for that folder:

At the smallest icon size for the List viewing mode the default icon is used.

If still not showing boot into Safe Mode and check the files from there.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing.

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No more thumbnail icons for Offfice documents

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