Touch Bar has stopped working after reboot

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Level 1

8 points

Touch Bar has stopped working after reboot

The Touch Bar of my MacBook Pro (15-inch, 2019) with Mojave 10.14.5 has stopped working. It still displays information and its display changes when I change apps but nothing happens when I try to press the bar virtual buttons. The problem started after a reboot. Further reboots haven't fixed the problem.

I have read that it is possible to refresh the Touch Bar by manually killing the “Touch Bar agent” process. I do not know if it is linked to my problem but when I look at the Activity Monitor, I cannot find any Touch Bar agent.

Any hint?

Posted on Jun 23, 2019 6:27 AM

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Answer 1

Jun 24, 2019 2:56 PM in response to dmssrt

dmssrt wrote:

Could it be a hardware problem?

Yes.

Take it in—you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

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Answer 2

dmssrt Author

Level 1

8 points

Jun 24, 2019 2:31 PM in response to Kappy

Thanks, I tried both 'sudo pkill TouchBarServer' and 'killall ControlStrip' as suggested. In both cases, the Touch Bar turns off and then back on but the problem remains. The virtual buttons are still irresponsive. Could it be a hardware problem?

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Answer 3

Kappy

Level 10

362,001 points

Jun 23, 2019 3:20 PM in response to dmssrt

How to Manually Refresh Touch Bar on MacBook Pro - OSXDaily

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Touch Bar has stopped working after reboot

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