Samsung T5 1TB disconnected after software update

Is this even for real? 'World class' company provides software update that simply turns a device into a brick of the box?

I need to sent an email somewhere to unbrick it?

When does user segment turned into an enterprise.

Could anyone send me that 1.6.2.pkg, so I can finally put it onto a cloud or something, such that anyone can access?

***** at gmail.com

Thanks!

[Email Edited by Moderator]

I have a question: why are you using that software?

No external hard drive requires any software to function; the only requirement is to format it correctly for Mac which is easily done in Disk Utility.

Additionally, since you do have a T5, here is some information on it (scroll down to not recommended):

https://bombich.com/kb/ccc5/choosing-backup-drive

Edit: the hosts will most likely be removing the email addresses; we are not allowed to publish private information here. And private messaging or sending actual files is not encouraged. Personally, I would certainly not open any email from a stranger especially if it contains a link.

Well, at this time, that drive is not recommended for Mac OS (especially going forward to Catalina) and Mac OS already offers encryption. There is no force in this world that would convince me to install any included software on any external drive.

To answer your question: the software is the only way I know to update the firmware of SSD. And that can potentially fix some bugs or extend the life of a device. I just assumed that since it's packed with a device, then it must be safe to use.

Mavericks was many years ago, so anything that claims support of a 2013 OS and apparently hasn't been updated since. And, the point is that if it isn't 100% compatible, "features" may not work correctly. As well, Mac OS users have had problems with Samsung drives for some time.

Good luck.

Hello, the software, 1.6.2 is here - on the Samsung Australia site

https://www.samsung.com/au/support/model/MU-PA1T0B/WW/#downloads

And I followed the instructions and use this software and it worked. I turned off Samsung security and the software update.

Andrew

Thank you very much Andrew.

I am able to recover my 500 GB T5 from this issue using software downloaded from https://www.samsung.com/au/support/model/MU-PA1T0B/WW/#downloads

After recovery, as you suggested disabled security. I could not figure out a way to disable update, so I removed the SamsungPortableSSD software. After reboot with default Mac driver it can detect the device and my data is intact.

Am very much surprised such a big loop hole during the software update to have this issue.

Yes, I was in discussion with the customer support team at India through email about this issue.

Today I got an email to visit to nearest service center with contact details to look into this issue.

Luckily I already resolved this issue and I informed about this solution for this issue in this thread and

support for latest version of their software for 10.14.

Hopefully they should address it sooner.

dgrehs wrote:

Well, Samsung claims support to Mac OS Maverick or higher. Anyway, the discussion is about using T5 features on Mac, and not a comparison of hardware vs. software encryption.

Unfortunately manufacturer's don't always update their product information and with every macOS update patch you risk third party software breaking. When it comes to third party software controlling access to your data, this can disastrous. Just about every vendor out there will treat Macs as a distant second when it comes to supporting software and devices. Unfortunately it is a Windows centric world and that is where all the money is at for these vendors. Avoid third party software when you can and always be prepared for third party software to stop working.

Because of the potential for third party software to stop working, @babowa is correct to offer software encryption using Filevault as an option because it should just work regardless of any macOS updates. Of course it will be a bit slower, but when using an SSD it should not be noticeable.

While hardware encryption is nice and fast, it also comes with some risks if you must rely on a vendor's third party software for access and control. @babowa and I are just trying to educate Mac users about the risks and providing options.

Would you happen to have that .pkg 1.6.2

Hi Patrik,

Please, send me the pkg for 1.6.2 version. My e-mail is ****@ icloud.com

Thank you.

[Email Edited by Moderator]

Same issue here. It doesn't work on Mac after 1.6.4 update.

Could you send me the 1.6.2 pkg too? My e-mail is ****@ gmail.com.

[Email Edited by Moderator]