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Level 1

21 points

Samsung T5 1TB disconnected after software update

Hi,

Today I got my new Samsung T5. I plugged it in to my Mac, I installed the Samsung Portable SSD Software and I chose a password for the built in encryption of the ssd. Everything is fine so far. The samsung Portable SSD software detected an update for my new ssd and of course I updated it (to 1.6.3). However after the update I reboot the computer and the SSD is not detected in finder. I can only see one device called "T5_SETUP" which seems to be a small partition of the SSD with the installation files for the Samsung Portable SSD software. I have tried following the steps from this thread but I can't see the request from samsung under security and privacy. Any ideas on what to do?

MacBook Pro 13", macOS 10.14

Posted on Jun 24, 2019 8:45 AM

Best reply

patrik240 Author

Level 1

21 points

Posted on Oct 22, 2019 8:28 AM

Hi again,

I have now a solution for my problem after e-mailing Samsung memory support.

The problem was the software version of SamsungPortableSSD. After contacting them Samsung provided me with an older version of the program (1.6.2) and gave me instructions on how to remove the bad version. After removing the bad version and installing the version Samsung provided me with the T5 worked as it should again.

I hope that this information helps anyone else having the same issue with the Samsung software.

[Edited by Moderator]

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22 replies

dgrehs

Level 1

8 points

Jul 7, 2019 6:40 PM in response to babowa

Samsung built AES 256-bit hardware encryption into this device, so your data will remain safe if you lose the drive. But, unfortunately, you must use Samsung`s software to access the data.

dgrehs

Level 1

8 points

Jul 7, 2019 6:50 PM in response to babowa

Well, Samsung claims support to Mac OS Maverick or higher. Anyway, the discussion is about using T5 features on Mac, and not a comparison of hardware vs. software encryption.

Jul 18, 2019 12:58 PM in response to patrik240

Hi,

Could you please send me the 1.6.2 version to my email.

Thanks!

[Email Edited by Moderator]

babowa

Level 9

78,103 points

Jul 18, 2019 1:00 PM in response to HugoMirani

Please do NOT publish your email address here; it violates the ToU. We are not allowed to publish private info and there is no private messaging here.

babowa

Level 9

78,103 points

Aug 31, 2019 11:23 AM in response to MuthuRamanujam

FWIW, in the link you posted, Samsung mentions that the software is up to/including mac OS 10.13. You may want to inform them that we are on 10.14, soon to be followed by 10.15.

Gconn

Level 1

8 points

Sep 19, 2019 10:23 AM in response to patrik240

If you need the 1.6.2 software - I found it on the Australian Samsung site...https://www.samsung.com/au/support/model/MU-PA1T0B/WW/#downloads

anant97

Level 1

4 points

Oct 26, 2019 6:10 AM in response to patrik240

Hi patrik, can you please send the 1.6.4 version to me as well - anant_vaishnav , icloud mail.

Thanks.

Samsung T5 1TB disconnected after software update