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account card verification

itunes store is requiring verification of credit card. it is only asking for the secure code. Then it says card is declined, verify again. It won't let me edit other card specs. it won't let me remove it (they need at least one card on record). it won't let me add an alternative card to replace it. What to do?

Windows, Windows 10

Posted on Jun 24, 2019 1:28 PM

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Question marked as Top-ranking reply

Posted on Jun 24, 2019 11:00 PM

You've tried adding a different card and removing that one just by logging into the account, not when trying to download something : Change, add, or remove Apple ID payment methods - Apple Support ?


If you have, try via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Jun 24, 2019 11:00 PM in response to Petraks1

You've tried adding a different card and removing that one just by logging into the account, not when trying to download something : Change, add, or remove Apple ID payment methods - Apple Support ?


If you have, try via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

account card verification

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