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abandoned and forgotten apple ID and password

I cant finish setting up a new iPhone, because it keeps asking me for an apple Id password from a long since abandoned email address and its corresponding password. Any suggestions?


P.S. I think the problem stems from apple ID's that have been combined with my wife account and mine...


iPhone X, iOS 12

Posted on Jun 24, 2019 11:28 PM

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Question marked as Top-ranking reply

Posted on Jun 24, 2019 11:40 PM

Presumably you are restoring to a backup which had store content from that account.


You can reset an account's password : If you forgot your Apple ID password - Apple Support


Or if you need iTunes Support's help to reset it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


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Question marked as Top-ranking reply

Jun 24, 2019 11:40 PM in response to Amizon

Presumably you are restoring to a backup which had store content from that account.


You can reset an account's password : If you forgot your Apple ID password - Apple Support


Or if you need iTunes Support's help to reset it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


abandoned and forgotten apple ID and password

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