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bret240 Author

Level 1

5 points

Face ID

My iPhone X’s Face ID isn’t working..I tired resetting it and it keeps saying move iPhone a little lower then when I do it says move iPhone a little higher...why is it doing that????

iPhone X, iOS 12

Posted on Jun 25, 2019 7:01 AM

Top-ranking reply

ProustGiulio

Level 10

208,914 points

Posted on Jun 25, 2019 7:29 AM

If, following ALL the steps provided in this support guide:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

you get no help, it could be a hardware failure. Make an appointment at an Apple Store or AASP and have your device inspected. After checking it out, they’ll give you all the available options: https://locate.apple.com/findlocations

Regards

Giulio

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Face ID

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