2nd Gen Pencil showing signs of cracks
Good day,
My pencil is showing little cracks on either side. I have never dropped or purposely damaged my pencil and therefore sent it in where I had originally purchased it from.
Now the repair center came back to me with a quote for replacement...
I find this unacceptable as they came back to me saying “Please note that the unit’s body is cracked and physical damage voids warranty”.
I then proceeded to ask them to give me an explanation as to how they established that the pencil was damaged? To which I then received a reply stating “Please note that the pencil body is cracked, hence it is deemed as physical damage”.
This is a totally unfair answer as it’s obvious no proper inspection was done and I cannot afford to purchase a new pencil. Please could someone assist me?
iPad Pro, iOS 12