Hi, when managing my iCloud storage from my Mac in settings, it says that “Other Documents” is using 62.9 GB even though my storage plan is 50GB. However in finder when checking iCloud Drive Info, it’s shows as only 19.99 GB. Why??? And how can I fix please??
MacBook Pro 15", macOS 10.14
Try going to iCloud.com/iCloud Drive using a computer browser and click on Recently Deleted at the bottom right. If there are files there you do not need, delete them. Then try iCloud.com/Settings and go to Advanced at the bottom left. Access Restore Files. If there are files there you do not need, delete them.
In other documents these are temporarily files contact senior apple care advisors provide the details what ever they inquire and they can only refresh the iCloud account and reduce the data from their end see this article https://support.apple.com/en-in/HT201232
iCloud storage
