iCloud Drive storage is reported to be filled up completely

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Level 1

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iCloud Drive storage is reported to be filled up completely

Dear Community,

I recently switched my MacBook Pro. After I gave my "old" MacBook to my Parents, I deleted all the backed up files from Desktop and Documents from my iCloud Drive manually on the iCloud web app. I also removed this MacBook from my devices. After I set up my new MacBook, I wanted to again back up these folder on iCloud Drive. The folders are 13 Gb and 3 GB respectively. My iCloud Drive data plan is 50 GB. The finder is reporting, that the iCloud Drive is full. The iCloud control center is reporting that only ~ 25 GB of the 50 GB is used right now. How can I fix this? I guess I made some mistakes when I deleted the "old" data.

MacBook Pro 15", macOS 10.14

Posted on Jun 13, 2019 2:39 AM

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Answer 1

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Eric Root

Level 10

684,057 points

Jun 13, 2019 1:00 PM in response to Intron7

Did you check iCloud.com/Settings/ Advanced/Recover Files using a computer browser to see if the files are there? If they are there, you can try deleting them.

Other people have posted similar problems and after contacting iCloud support, found it was a server problem. iCloud support reset everything. You may have to politely ask for a level 2 person.

iCloud Support

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iCloud Drive storage is reported to be filled up completely

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