Two-Factor Authentication

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Level 1

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Two-Factor Authentication

Hello,

I purchased an iPhone 10 max yesterday. The iPhone has been set up where the two-factor authentication has been turned on; however, from my phone and even on my account using a desktop to log in it's not allowing me to turn it off. I would like to turn it off because I think it's interfering with my iPod communicating with my iCloud account, even when I enter my correct password. My iPod is an older model. The same thing happened when I purchased a new apple laptop in September 2018 and I turned it on. When I turned on the two-factor authentication on the laptop and on all my other apple devices, my iPod stopped responding (and that feature doesn't exist on the older model) so I turned it off and then the iPod was fine back in September. However, at the store yesterday, the salesperson automatically turned it on, but now it's not allowing the option to turn it off.

Could you help? Thanks.

Maurine.

iPhone XS Max, 12

Posted on Jun 28, 2019 8:42 AM

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Answer 1

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FoxFifth

Level 10

472,923 points

Jun 28, 2019 8:48 AM in response to maurine288

You can turn it off if it has been less that 2 weeks. See the following from Two-factor authentication for Apple ID - Apple Support

If you already use two-factor authentication, you can no longer turn it off. Certain features in the latest versions of iOS and macOS require this extra level of security, which is designed to protect your information. If you recently updated your account, you can unenroll for two weeks. Just open your enrollment confirmation email and click the link to return to your previous security settings. Keep in mind, this makes your account less secure and means that you can't use features that require higher security.

If it has been longer (or if you decide to leave it on for other reasons), the following from the same link may help with the older iPad:

If you use two-factor authentication with devices running older OS versions—like an Apple TV (2nd or 3rd generation)—you might be asked to add your six-digit verification code to the end of your password when signing in. Get your verification code from a trusted device running iOS 9 and later or OS X El Capitan and later, or have it sent to your trusted phone number. Then type your password followed by the six-digit verification code directly into the password field.

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Two-Factor Authentication

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