You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

bellytiina Author

Level 1

8 points

external hard drive on mac problem

Hello,

I have this new external hard drive, and it works fine with my mac at first(after i did some formattting!), After a while, i copied my movies to this external hard drive from my mac, and the copying is working, however when i play the video from this external hard drive, it cannot play!

then i try copying back my movies to my mac from this external hard drive cos i really want to watch the movie, and to my surprise the videos or movies cannot be copied from the external hard drive then the message below pop up:

The operation can’t be completed because one or more required items can’t be found.

(Error code -43)

pls assist, i really need to use this external hard drive for urgent matter.

thanks

MacBook Air 11", macOS 10.13

Posted on Jun 29, 2019 7:32 AM

Top-ranking reply

Eau Rouge

Level 8

42,596 points

Posted on Jun 29, 2019 8:18 AM

When you got the new external drive did you format it for macOS, open Disk Utility, click Vie in the menubar and select Show All Devices. Then in the sidebar you select the Disk not the Volume now click Erase, if you are just sharing this disk with Macs then Format it MacOS Extended (Journaled) and the Scheme should be GUID Partition Map. If you are to share it with a PCs and Macs then Format as ex-FAT and the Scheme should be set as Master Boot Record. Ignore any software that came with the drive, it usually gets in the way.

Error 43 usually flags up that the files are corrupted or have not been copied properly, this can occur when formatting has not been done correctly. Sometimes it can occur when a great many files occupying a large amount of space have been copied over at the same time, therefore it is often prudent to copy files over in smaller batches.

Hopefully you didn't delete the files from their original location, you could try running Disk Utility> First Aid to check the Disk and the Volume for errors, if errors are found run First Aid until it clears otherwise you will need to reformat.

View in context

external hard drive on mac problem

Similar questions