I set up Face ID on my new iPhone XR and it works except for one app. It's my bank app. I get this message when I sign in to my bank... "there was a problem starting face id. You are not authorized to use this feature" What's the problem? Is it the phone or the app? Is there anything I can do to make it work?
Thanks.
[Re-Titled by Moderator]
iPhone XR, iOS 12
If your iPhone unlocks with no issues, then it's the bank app.
Reinstall it and contact the developers of the app.
If your iPhone unlocks with no issues, then it's the bank app.
Reinstall it and contact the developers of the app.
Are you using the latest version of their App? In the App Store it was updated just a week ago to include “additional support for Touch ID and Face ID”.
Same for me on a new iPhone Xs. This is with the UFCU banking app. No Face ID issues with other banking apps, and the UFCU app worked fine with Touch ID on an older iPhone. I figured it is an issue with the app, and not with the iPhone, so I contacted UFCU for support (moments ago, no reply yet).
👍🏼 I removed the app, reinstalled it and it works! Thanks so much 😃
Thanks, I double-checked, and I am using the latest version indeed. I guess they need some additional additional support for Face ID. :-)
I set up Face ID on my new iPhone XR and it works except for my bank app
