Apple Watch not counting exercise minutes

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Level 1

8 points

Apple Watch not counting exercise minutes

Ever since the new update, my watch has not been accurately counting my exercise minutes. Saturday June 29, I walked for 40:48 mins and it only counted 2/30 mins of that. Sunday June 30, I walked 30 mins and it only counted 7/30 mins. Today July 1, I walked for 30 mins and it only counted 8/30 mins and on my husband's tracker (Google Health app), we made it to a little over 2 miles while my Apple Watch only docked 1.48 miles. I already talked to Apple customer support yesterday and I did all the resetting I could do to fix this. I reset the calibration, unpaired and repaired, deleted the watch and set it up as a new watch. What other steps are there to do? Nothing is working! Is there an update coming out soon to undo whatever Apple did with this update? I don't know what else to do because I shouldn't have to factory reset my iPhone when my watch is the one not working. This is getting pretty annoying especially because I am not getting achievements because it's not accurately counting how long I exercised for, luckily the workout is still showing up on the Activity App but still doesn't close my exercise ring.

I have the Apple Series 3 Watch (WiFi).

Apple Watch Series 3, watchOS 5

Posted on Jul 1, 2019 6:52 PM

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Answer 1

deggie

Level 10

167,559 points

Jul 1, 2019 7:05 PM in response to pnhtricey

Since you have done everything your only step left is to take/send it in to see if it is a hardware error. Something else you can do is look at your heart rate graph on your iPhone for the entire walk and seen if your heart rate is fast enough to count as exercise.

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Answer 2

deggie

Level 10

167,559 points

Jul 1, 2019 7:55 PM in response to pnhtricey

Your chart does not really show your heart rate hitting 80% of maximum rate very often which is approximately what the program uses to determine moving the exercise ring.

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Answer 3

jenni199

Level 1

4 points

Jul 2, 2019 8:23 PM in response to pnhtricey

This is also happening to me. For two days did not record exercise minutes. Then today it crashed. I shut it down and unpaired it and all I get is the Apple logo for hours. I finally got it reset after about 10 tries and it start to work. Once I got it on the charger it came up and I was able to pair it and use it at the gym but still only recorded half my exercise minutes. Then I got home put it on the charger again and it crashed again and now just the logo. I think it’s the update but Apple says no reports. I also don’t want to pay $200+ for repairs for something that’s not even 2 years old.

Series 3 GPS+Cellular

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Answer 4

pnhtricey Author

Level 1

8 points

Jul 1, 2019 7:34 PM in response to deggie

Yeah but the cost for repair is $229, I might as well buy a new watch for that price. The irony is, my phone is tracking everything, but my watch won't track for the exercise ring. My watch use to track it before and the most recent update screwed everything up.

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Answer 5

pnhtricey Author

Level 1

8 points

Jul 2, 2019 5:08 AM in response to deggie

I don’t understand what you mean because before the update I would walk all the time and it counted everything. I know sometimes a walk wasn’t enough to close my ring unless I did maybe 40 mins, but the issue is that my watch is not counting ANYTHING towards exercise minutes. The green was my heart rate during the walk.

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Answer 6

pnhtricey Author

Level 1

8 points

Jul 3, 2019 5:32 AM in response to jenni199

Holy cow. Yours is way worse than mine. I got my watch as a gift so I guess now it was too late to put Apple care on it. I’m sorry you’re having problems with your watch. I hope something gets fixed soon. Did you contact Apple about your watch?

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Answer 7

pnhtricey Author

Level 1

8 points

Jul 2, 2019 5:06 AM in response to rossie288

It’s so annoying right? especially when it affects you getting achievements. I really really hope there’s an update soon.

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Answer 8

Jul 1, 2019 7:49 PM in response to pnhtricey

This is happening to me too. I walked over 3 miles this morning and it only said I walk 2 minutes of 30; I try to recalibrate and walked an additional 20 mins as recommended and my ring only shows 4 mins. Like the other person, this only started with the new update, didn't have this problem before, and I have a Series 4 watch.

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Answer 9

deggie

Level 10

167,559 points

Jul 2, 2019 8:37 PM in response to jenni199

My Series 3 isn't doing that. If it was the update they would all be doing it. Sounds more like hardware to me but you can always wait until 5.3 is released.

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Apple Watch not counting exercise minutes

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