You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

when i make a call on iPhone x there is ring or sound

when i make a call on iPhone x there is no

ring or sound . i hear nothing



iPhone X, iOS 12

Posted on Jul 2, 2019 9:41 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 2, 2019 1:18 PM

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone

If you can't hear a person's voice clearly, hear crackling, static, or have issues with sound quality while you're on a call or listening to voicemail on your iPhone, learn what to do.


iPhone Volume and Receiver


Turn up the volume

While you're on a call, adjust the volume with the volume buttons. Make sure that you can see the volume indicator on the screen when you press the volume buttons.

Check the connections

If your iPhone is connected to a headset, you won't be able to hear through the iPhone receiver or using speakerphone. Follow these steps, testing after each.

  1. Make sure that you don't have anything plugged into the headphone jack or the dock connector.
  2. Go to Settings > Bluetooth and turn off Bluetooth.

Clear the receiver

The iPhone receiver won't work properly if it's blocked or dirty.

Follow these steps, testing after each:

  • Make sure nothing is blocking the receiver, such as a case or screen protector.
  • If you have a new iPhone, remove the plastic film on the front and back of the device.
  • Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
  • While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.


Restart and update

  1. Restart your iPhone and test again.
  2. If there's still no sound or poor sound quality, update your iPhone to the latest version of iOS.


Get more help

If you tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.

Learn what to do if your microphone isn’t working or people can’t hear you while you’re on a call.


If you can't hear a person on a call or voicemail or if the sound isn't ...

https://support.apple.com/en-us/HT203800

1 reply
Question marked as Top-ranking reply

Jul 2, 2019 1:18 PM in response to jacapple

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone

If you can't hear a person's voice clearly, hear crackling, static, or have issues with sound quality while you're on a call or listening to voicemail on your iPhone, learn what to do.


iPhone Volume and Receiver


Turn up the volume

While you're on a call, adjust the volume with the volume buttons. Make sure that you can see the volume indicator on the screen when you press the volume buttons.

Check the connections

If your iPhone is connected to a headset, you won't be able to hear through the iPhone receiver or using speakerphone. Follow these steps, testing after each.

  1. Make sure that you don't have anything plugged into the headphone jack or the dock connector.
  2. Go to Settings > Bluetooth and turn off Bluetooth.

Clear the receiver

The iPhone receiver won't work properly if it's blocked or dirty.

Follow these steps, testing after each:

  • Make sure nothing is blocking the receiver, such as a case or screen protector.
  • If you have a new iPhone, remove the plastic film on the front and back of the device.
  • Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
  • While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.


Restart and update

  1. Restart your iPhone and test again.
  2. If there's still no sound or poor sound quality, update your iPhone to the latest version of iOS.


Get more help

If you tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.

Learn what to do if your microphone isn’t working or people can’t hear you while you’re on a call.


If you can't hear a person on a call or voicemail or if the sound isn't ...

https://support.apple.com/en-us/HT203800

when i make a call on iPhone x there is ring or sound

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.