You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Keyboard not working, no backlight either

Hi guys, my keyboard stopped working randomly and the backlight isn't on either. I'm logged out and cannot log back in until the keyboard starts working. Help!


MacBook Pro 15", macOS 10.14

Posted on Jul 3, 2019 7:16 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 3, 2019 4:10 PM

Use a wired USB Keyboard so you can log in. If the wired keyboard works, then you likely have a hardware issue which needs to be repaired. Make sure you have a current backup before taking the laptop in for service.

1 reply

Keyboard not working, no backlight either

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.