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Apple pup up alerts

I keep getting these pop-up alerts on my Mac saying to call Apple support right away. I think it's a scam and I would really like to stop from getting them. Does anyone know it this is real and if it is not how do I stop them?

MacBook Pro 13", macOS 10.14

Posted on Jul 4, 2019 11:03 AM

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Question marked as Best reply

Posted on Jul 4, 2019 1:36 PM

They are scams. You have a browser open or are reading email. They are the two sources of the pop-ups.


Fixes for Adware and Pop-ups


  1. Malwarebytes
  2. DetectX Swift
  3. Remove adware that displays pop-up ads and graphics on your Mac
  4. Stop pop-up ads and adware in Safari - Apple Support


About Email and Other Scams


Apple always addresses you by your name or the name they have on file for you.  The Email will be from apple.comor itunes.com. Email addresses can be spoofed. You can go to Mail > View > Message > Show all Headers to see more. Apple Emails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


An exception to the above is when you order something from the Apple Store. The receipt will be addressed to Dear Apple Customer.


Avoid Scams


  1. Identify and report phishing emails and other suspicious messages
  2. Annual Reminder- Watch out for email Phishing Scams
  3. Identifying fraudulent "phishing" email
  4. Beware of Browser Pop-Up Tech Support, Phishing Scams
  5. Phishing & Other Suspicious Emails
  6. Avoid phishing emails, fake 'virus' alerts, phony support calls, & other scams
  7. Phony "tech support" - "ransomware" popups and ... | Communities


Report phishing email to abuse@apple.com.


1 reply
Question marked as Best reply

Jul 4, 2019 1:36 PM in response to jbee807

They are scams. You have a browser open or are reading email. They are the two sources of the pop-ups.


Fixes for Adware and Pop-ups


  1. Malwarebytes
  2. DetectX Swift
  3. Remove adware that displays pop-up ads and graphics on your Mac
  4. Stop pop-up ads and adware in Safari - Apple Support


About Email and Other Scams


Apple always addresses you by your name or the name they have on file for you.  The Email will be from apple.comor itunes.com. Email addresses can be spoofed. You can go to Mail > View > Message > Show all Headers to see more. Apple Emails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


An exception to the above is when you order something from the Apple Store. The receipt will be addressed to Dear Apple Customer.


Avoid Scams


  1. Identify and report phishing emails and other suspicious messages
  2. Annual Reminder- Watch out for email Phishing Scams
  3. Identifying fraudulent "phishing" email
  4. Beware of Browser Pop-Up Tech Support, Phishing Scams
  5. Phishing & Other Suspicious Emails
  6. Avoid phishing emails, fake 'virus' alerts, phony support calls, & other scams
  7. Phony "tech support" - "ransomware" popups and ... | Communities


Report phishing email to abuse@apple.com.


Apple pup up alerts

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