Battery causing the turn off & on?

Question

Wahab1233 Author

Level 1

8 points

Battery causing the turn off & on?

Hello,

Im having this issue with my laptop bought it around September 2015 Retina 15inch MBPro.

Issues:

1) Im having a battery with an X over it

2) Battery is not known within the system

3)Turning on & off by itself.

1) So Yes, Im having this symbol on my mac that shows a battery with a X over it however it does not show when I log in, its hidden even when I try to tick it, it automatically refuse to show it. My laptop does not turn on without its charger connected to it.

2) The battery is not known to the system; as in

Charge Information:

Charge Remaining (mAh): 0

Fully Charged: No

Charging: No

Full Charge Capacity (mAh): 0

Health Information:

Cycle Count: 0

Battery Installed: No

Amperage (mA): 0

Voltage (mV): 0

That actually shows on my System Information.

3) The laptop decides to turns itself off and then turn back on, I dont think its overheating because when Im not doing anything Im constant around 39-42C and If i tried a game its around 50-65. The laptop turns itself off whether in game or not in game. However when Im not in game and doesnt turn of itself quickly as it does in game, In game it would take atleast 5-10min before turning it off. When it turns off and turn on and log in. Then comes a 2nd turn off again then turn on again. I had this several times.

So my questions is how can this be happening? can this on and off because of a battery? Because I dont believe its overheating. I tried everything the resetting and everything it didnt work.

Does anyone else have some ideas they like to share?

Thank you

Regards

Wab

MacBook

Posted on Jul 4, 2019 3:00 PM

Reply

Answer 1

Wahab1233 Author

Level 1

8 points

Jul 5, 2019 3:53 AM in response to HWTech

The serial number you entered is not eligible under this program because either:

It's not in the affected serial number range.
Our records show that your device has already been serviced as part of this Program.

This is what reply I got.

Reply

Answer 2

Jul 5, 2019 9:04 AM in response to Wahab1233

If there is (for all intents and purposes) no battery, then a small bump that accidentally disconnects the magsafe power adapter will make your mac switch off.

In addition to having your mac looked, I suggest you run Etrecheck and post its report here.

Something significant may pop up in the report.

For more detailed results you may want to grant Etrecheck "full disk access".

Use the "additional text" button to post the report:

Reply

Answer 3

Wahab1233 Author

Level 1

8 points

Jul 5, 2019 10:14 AM in response to Luis Sequeira1

EtreCheck version: 5.3.1 (5033)

Report generated: 2019-07-05 19:04:28

Download EtreCheck from https://etrecheck.com

Runtime: 2:26

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled

Problem: Computer is restarting

Description:

First of all,

This laptop has battery issues without the cable it does not start, it

shows a X symbol on the battery symbol.

It also switches off and back on every now and then especially when yo

u try a game. Even few times I had when it switched off then come back

on again and it turns off again.

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.

Limited drive access - More information may be available with Full Drive Access.

Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2015)

MacBook Pro Model: MacBookPro11,4

1 2,2 GHz Intel Core i7 (i7-4770HQ) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB DDR3 1600 ok

BANK 1/DIMM0 - 8 GB DDR3 1600 ok

Video Information:

Intel Iris Pro - VRAM: 1536 MB

Color LCD 2880 x 1800

Drives:

disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 8.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Container] 250.79 GB

disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes)

disk1s1 - Macintosh HD (APFS) (Shared - 182.26 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk1s3 - Recovery (APFS) [Recovery] (Shared)

disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD

250.79 GB (Shared - 182.26 GB used - 66.77 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM]

250.79 GB (Shared - 1.07 GB used - 66.77 GB free)

APFS

Mount point: /private/var/vm

Network:

Interface SAMSUNG_MDM: SAMSUNG Modem

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

Interface en4: iPhone

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

macOS Mojave 10.14.5 (18F132)

Time since boot: Less than an hour

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Answer 4

Wahab1233 Author

Level 1

8 points

Jul 5, 2019 10:16 AM in response to Wahab1233

Notifications:

Notifications not available without Full Drive Access.

Security:

Gatekeeper: Enabled

System Integrity Protection: Enabled

Antivirus apps: CleanMyMac

Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.BlueStacks.AppPlayer.UninstallWatcher.plist

Executable: /bin/sh ~/Library/BlueStacks/UninstallWatcher