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Face ID stopped working and not registering

My iPhone X Face ID stopped working and i am unable to setup again.


it says move your phone higher or move your phone lower after moving the phone higher/lower nothing happens. Unfortunately my warranty ran out last month and I am not sure how to fix this.



iPhone X, iOS 12

Posted on Jul 6, 2019 3:20 AM

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Posted on Jul 6, 2019 3:27 AM

Try to follow ALL the steps provided in this support guide:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the issue still persists, you need to have your device inspected at an Apple Store or Authorized Service Provider. After checking it out, they'll give you all the available options: Apple – Location Selector

Regards

Giulio

1 reply
Question marked as Best reply

Jul 6, 2019 3:27 AM in response to sabs48

Try to follow ALL the steps provided in this support guide:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the issue still persists, you need to have your device inspected at an Apple Store or Authorized Service Provider. After checking it out, they'll give you all the available options: Apple – Location Selector

Regards

Giulio

Face ID stopped working and not registering

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