Face ID stopped working

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Level 1

7 points

Face ID stopped working

I have an IPhone 13 pro max only 2 months old - the Face ID stopped working and when I went to set up again it keeps telling me to move phone lower then higher but it doesn’t read my face or is able to set up Face ID? I have turned off and on several times and my software is up to date. It is covered by warranty but will be without my phone for 10 days so wondered if there is any advice on how to rectify

Posted on Dec 29, 2021 3:52 PM

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Answer 1

TheLittles

Level 10

203,001 points

Dec 29, 2021 4:02 PM in response to prsherrie

prsherrie Said:

"Face ID stopped working: I have an IPhone 13 pro max only 2 months old - the Face ID stopped working and when I went to set up again it keeps telling me to move phone lower then higher but it doesn’t read my face or is able to set up Face ID?[...]"

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Troubleshooting Face ID:

To avoid service prices, try troubleshooting this yourself.

A Few Sites to Try:

If Face ID isn't Working on your iPhone or iPad Pro - Apple Support

If you can’t Turn on or Sign in to iMessage or FaceTime - Apple Support

If you can't Make a FaceTime Call on your iPhone, iPad, or iPod touch - Apple Support

If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support

If you Experience an Error when Trying to Activate iMessage or FaceTime - Apple Support

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Face ID stopped working

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