Face ID is not working

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Level 1

13 points

Face ID is not working

I have a IPhone 13 pro and my Face ID stopped working... I tryed to reset it and now I cannot set up a new one... after contacting the support I was told that the hardware is good... what should I do?

iPhone 13 Pro, iOS 17

Posted on Jun 5, 2024 5:24 AM

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Answer 1

Carol B.

Level 6

13,363 points

Jun 5, 2024 5:32 AM in response to chia_pu

Apple offers quite a few good suggestions of what you can try when your Face ID is not working. I hope something helps.

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

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Answer 2

Jun 5, 2024 9:25 AM in response to chia_pu

Hi i got mine to work now using face id reset try that.

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Answer 3

Jun 5, 2024 12:48 PM in response to Charles713

I'm not able to reset; it wants the Face ID to reset.

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