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Can not delete documents from iCloud

i tried everything to delete documents from iCloud to free up the space

all I found is it might be a server problem


When I press clear document nothing happens.

Could you help me to fix this

iPhone X, iOS 12

Posted on Jul 6, 2019 8:51 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 6, 2019 10:21 AM

See these articles https://support.apple.com/en-in/HT204247

https://support.apple.com/kb/ph2655?locale=en_US

https://support.apple.com/en-in/HT201287

Keep your messages in iCloud

iCloud now keeps your entire message history updated and available on all your devices — even when you set up a brand-new device. 

Messages in iCloud are updated automatically, so you have the same messages everywhere you use iMessage. When you delete a message, photo, or conversation on one device, it’s removed from all of your devices. And since all of your attachments are stored in iCloud, you can save space on your device.


Note : in your screen shot , most of the space is occupied by Backups , documents and , mails see these https://support.apple.com/kb/ph12792?locale=en_US

Also if you had signed in with same Apple ID and password in iphone and a Mac the data is shared and will be on iCloud and iCloud Drive , in your Mac click on finder > iCloud Drive > Documents , select the documents right click on them and move to trash , restart the Mac and empty the trash see this article also https://support.apple.com/en-us/HT206985#turnon

1 reply
Question marked as Top-ranking reply

Jul 6, 2019 10:21 AM in response to Vldmr-Ddnk

See these articles https://support.apple.com/en-in/HT204247

https://support.apple.com/kb/ph2655?locale=en_US

https://support.apple.com/en-in/HT201287

Keep your messages in iCloud

iCloud now keeps your entire message history updated and available on all your devices — even when you set up a brand-new device. 

Messages in iCloud are updated automatically, so you have the same messages everywhere you use iMessage. When you delete a message, photo, or conversation on one device, it’s removed from all of your devices. And since all of your attachments are stored in iCloud, you can save space on your device.


Note : in your screen shot , most of the space is occupied by Backups , documents and , mails see these https://support.apple.com/kb/ph12792?locale=en_US

Also if you had signed in with same Apple ID and password in iphone and a Mac the data is shared and will be on iCloud and iCloud Drive , in your Mac click on finder > iCloud Drive > Documents , select the documents right click on them and move to trash , restart the Mac and empty the trash see this article also https://support.apple.com/en-us/HT206985#turnon

Can not delete documents from iCloud

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