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new phone problems

we got a new phones and switched from an iphone 6s plus, to an XR. we logged in and everything and went through you guys whole process and whenever someone texts me, the call or text is received on the old phone as well. and my contact on the other persons phone is my email, so they aren’t texting my phone number. please help asap. we are going on vacation tomorrow and can’t come into any stores

iPhone XR, iOS 12

Posted on Jul 7, 2019 10:06 PM

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Question marked as Top-ranking reply

Posted on Jul 8, 2019 3:43 AM

Do not use the same Apple ID on all devices, unless they are all yours.

Create individual Apple ID for every family member.

1 reply

new phone problems

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