Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Refunding unwanted purchase

I wished to b refunded coz due to unwanted purshasing case I been victim of unwanted payment from my account

iPhone 6s, iOS 12

Posted on Jul 8, 2019 2:28 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 8, 2019 2:36 AM

Are you talking about a purchase in iTunes? If this is an in-app subscriprion you need to cancel it:


View, change, or cancel your subscriptions - Apple Support


As to a refund, strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Official Apple Support


Alternatively go to the page suggested in the Help page linked to above: Report a Problem


3 replies
Question marked as Top-ranking reply

Jul 8, 2019 2:36 AM in response to abdoulkader1978

Are you talking about a purchase in iTunes? If this is an in-app subscriprion you need to cancel it:


View, change, or cancel your subscriptions - Apple Support


As to a refund, strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Official Apple Support


Alternatively go to the page suggested in the Help page linked to above: Report a Problem


Refunding unwanted purchase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.